Frequently Asked Questions
Do you wholesale?
While our digital lanes are where we shine, we also tip our bowling shoes to the pro shops and retailers championing the love of the game, making it accessible to anyone seeking a memorable time on the lanes.
If you're in the market to line your shelves with the winning style of Spare Threads gear, don't hesitate to get in touch with us: admin@sparethreads.us. We're all about rolling with like-minded partners who share our passion for bowling excellence!
_________________________________________________________________
Why can’t I find my size?
At this juncture, the sizes listed on the website are what's available. However, we do occasionally introduce additional sizes beyond what's displayed. Stay tuned to both the website and our newsletter for all the latest updates.
_________________________________________________________________
How do I know my size?
Unraveling the mystery of the perfect fit is simple. Just explore the "Unlock My Fit" corner present in every product description! For added assurance, if uncertainty lingers, consider selecting a size up – our inclination is towards a sportier fit that guarantees you're all set for the game!
_________________________________________________________________
How do I make a return/exchange?
For items purchased from our online store, the process is seamlessly handled through our dedicated online portal. Just a quick heads-up, make sure you initiate these within our 14-day return window.
However, if you've picked up Spare Threads gear from a retailer or an authorized seller, kindly refer to their return policies.
To set the wheels in motion for your return, have your order number and associated zip code at hand. When dealing with multiple items from a single order, do keep an eye out for specific instructions as they might come with distinct return labels.
And remember, the magic lies in the details! Please note that combining returns from different orders or using another return label won't land you a refund, as verifying items becomes a bit of a challenge. Your satisfaction drives us, and our commitment to you remains steadfast.
Join the Spare Threads journey for bowling gear that's a cut above!
Please refer to our refund policy.
_________________________________________________________________
Can I edit my order?
Once your order steps into the spotlight, our gears start turning, swiftly dispatching it to our fulfillment center for a speedy journey to your doorstep. With this brisk momentum, making adjustments or cancellations might pose a challenge. But fear not – we're committed to giving it our all to accommodate your requests before the pins start rolling.
To keep the game on track, send a message to admin@sparethreads.us at your earliest convenience. We'll swing into action, initiating the process on your behalf. Rest assured, we'll keep you updated as soon as we have progress to report. Please bear in mind, while we can't guarantee a perfect strike with edits or cancellations, your satisfaction remains our top priority. Your journey with Spare Threads is defined by excellence, from order to delivery!
_________________________________________________________________